Training
The legally trained
Westlaw Australia team is ready to visit you, demonstrate the
Westlaw Australia service, and provide full training across
your organisation. As a Westlaw Australia customer, you receive at no charge, in-house training designed to meet your organisation's specific needs and help users get the most from the service. We work with you to develop tailored training sessions that focus on the type of research information you need. You are provided with comprehensive training materials that feature step-by-step instructions with screen shots.
Research
Assistance
The Westlaw Australia team is able
to advise on all aspects of Westlaw Australia, from legal
research questions, to technical issues and service queries.
Customer Support
Our dedicated support team of legal
professionals is on hand 24 hours a day, seven days a week,
365 days of the year to attend to your phone call.
Phone: 1800 110 009
Email:
askwestlaw@thomson.com.au
User Guides and
Reference Materials
Download Westlaw Australia user guides
and reference materials for free. These user guides and
reference materials have been designed to assist you with your
research needs.
Click on the link to view the PDF file. You will
need Adobe Acrobat Reader which can be downloaded free of
charge. 
Using Westlaw
Australia - 2.99MB
This eight-page document
contains step-by-step explanations and screen shots on how to
use the Westlaw Australia service. It will provide you with an
overview and introduce you to key features.
My Westlaw User
Guide - 1.47MB
Find out how to personalise and speed up
your research experience with this four-page guide. This
document shows you how to select resources so that they are
within easy reach, how to personalise your user name and
password, and how to customise what you see on screen.
ChargeBack User
Guide - 1.37KB
The Westlaw Australia ChargeBack
feature assists you with the management of Westlaw passwords
and the tracking of Westlaw usage. This step-by-step guide
takes you through this innovative feature and explains in
detail on how to utilise ChargeBack.
Retrieving Materials Organised by
Region - 258KB
Learn how to find materials in six major
jurisdictions: Australia, European Union, United Kingdom,
United States, Hong Kong, and Canada.
New! Superannuation Reading
List - 342KB
Download this free comprehensive and
easy-to-read reference list of Australian cases, legislation,
and regulatory materials that refer to superannuation law. All
materials listed are available in full-text on Westlaw
Australia with updates where applicable.
Law Libraries are Profit
Centres - 264KB
Designed for librarians, this paper
explores changes in law firms and law libraries, making the
library a profit centre, writing a business plan, staff
right-sizing, online revenues, direct client research,
controlling client and firm billing, cutting library expenses,
marketing, online resources and profitability. | 
