Forgot Your User Name or
Password?
If you have forgotten your user name or Westlaw Australia password, you can call Westlaw Australia on 1800 110 009 or send an email to askwestlaw@thomson.com.au for assistance.
What is the Client ID?
The client ID is used by law firms to record
billable time. If you do not use a client ID to record
billable time, you can type any character(s) in the Client ID
text box. The client ID is recorded in the Research Trail and
in WestClip and KeyCite Alert entries so you may find it
useful to enter characters that relate to your research in the
Client ID text box. For example, law school students may want
to enter a course title.
What is Save this password and Save this user name
and password?
These options automatically enter your Westlaw
password or your personalised user name and password when you
access westlaw.com.au.
Note: If your password is entered automatically,
anyone using your computer can access Westlaw Australia with
your password.
What is Secure Sign On?
The secure sign-on option encrypts your password
as it is transmitted so that it cannot be observed by a third
party. To use this option, your browser must support secure
sockets layer (SSL) encryption protocol. | 
